This Privacy Policy (“Privacy Commitment”) explains our information practices related to the products or services we provide.
By using our products or services, you agree that you have read and understand this Policy in its entirety, and that you are responsible for reviewing updates to this Policy that may be posted from time to time. The Values Hub reserves the right to amend this Policy, at its sole discretion, and posting such amended Policy from time to time. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY (INCLUDING ANY AMENDMENTS TO THIS PRIVACY POLICY AS MAY BE MADE FROM TIME TO TIME), PLEASE DO NOT USE OUR PRODUCTS OR SERVICES.
The Policy does not impose any limits on the collection, use or disclosure of the following information by The Values Hub: (a) aggregate information that cannot be associated with a specific individual, such as demographic statistics about The Values Hub customers, or number of visitors and average time spent on a website; or (b) information that is otherwise determined not to be Personal Information pursuant to, or is not regulated by, applicable privacy legislation.
Lawfulness, Fairness and Transparency
The Values Hub processes your information in a lawful, fair and transparent manner. We will not process your information in a manner that is detrimental, unexpected or misleading to you.
Purpose(s) for Processing Your Information
The Values Hub collects both personally identifiable and non-personally identifiable information. We will collect and process your information only for the purposes described in sections 4 and 6 of this Policy. The Values Hub collects data that is required to provide you with a service you have requested or to fulfill an order that you have place for a product.
Data Accuracy
The Values Hub takes reasonable steps to ensure your data is accurate and up to date. If we discover your data is not accurate or current, we will contact you as required so that we may take the necessary steps to update your data and rectify your records.
Data Retention
In keeping with organizational and legal requirements, The Values Hub will store your data only for as long as is necessary to: (a) fulfill the purposes for which your data was collected; and (b) fulfill its legally mandated retention requirements. The Values Hub processes and stores your data in a manner that maintains the integrity and confidentiality of your Personal Information. We take all reasonable technical and organizational measures to protect your data from unlawful processing, accidental damage or destruction, and loss.
Information Gathered
Both personally and non-personally identifiable Information about you may be gathered from our websites or products. The type of information collected depends on your actions and interaction with the websites or products. The Values Hub collects information from you when you create an account, purchase, download, redeem access codes, use products, use content, submit requests, take notes, or use collaboration features.
Information You Provide Directly to The Values Hub
Your information is only collected when you voluntarily submit it on an as-needed basis such as during registration for and ordering of our products and/or services. The types of information we gather may include your email address, first and last name, phone number, other relevant contact information, and payment information that is used by our Third-Party payment processors.
You may choose not to share personal data, however, most of the data we ask you to provide is required in order for us to provide you with the products and/or services you request. If you are unable to provide us with the requested information, we will likely be prevented from providing you with these products and services.
Information We Receive from Third Parties
We receive some information related to your use of our products and/or services from Third Parties which will include your clients’ name, and results from their values online inventory. We keep your data no longer than necessary and only for the purposes for which it is collected and processed. The retention time depends on: (a) the purpose for which it was collected; (b) the instructions of a controller issued to The Values Hub if The Values Hub is acting as a data processor; and (c) requirements to comply with applicable laws.
Collecting Personal Information
Personal Information may be collected during account registration, ordering and billing, during customer service interactions, when you enter a contest or when you use collaboration features in our products. Personal Information is never shared in ways unrelated to the methods described in this Policy without notifying you of the intent beforehand, and also providing you with an opportunity to opt-out or otherwise prohibit such unrelated uses.
Registration
During registration, you may be prompted for your name and email address for authentication and verification purposes. These steps may be necessary to ensure users are properly identified and authenticated as a qualified user
Ordering and Billing
When you place an order through The Values Hub for a product that is not free, you may need to supply your credit card information. When ordering a product that is physically delivered, you will need to provide the necessary shipping information (e.g. postal address). This information may be required to fulfill your order and/or for export compliance purposes. Your credit card information is not stored on our server; it is passed on to our Third-Party credit card processing system for validation. You may also be prompted for your name and email address to create your online receipt and for us to send you order-related emails.
Customer Service
Personal Information may be collected if you report a problem or submit an inquiry to our customer service team(s). A record of that correspondence may be maintained to provide you with an optimal customer service experience.
Depending on the product or service you are using, The Values Hub uses your Personal Information to:
- fulfill your orders, and process and collect payments from you;
- meet our contractual commitments to you;
- administer your account and respond to your requests;
- maintain and improve our products and services;
- provide you with information related to our products and services, including product updates, recommendations or advertising for other products and services, or other information we think you may find useful about our products and services or those of our Third Parties, provided you have indicated that you do not object to being contacted for these purposes;
- customize content supplied to you based on your use of our products and services;
- track, evaluate, and analyze individual and aggregate use of our products and services;
- conduct internal research to better understand your needs and how we can improve our product, service and website offerings;
- share, publish, or otherwise publicize information about how our products and services may be used, without sharing Personal Information;
- prevent, investigate and deal with fraud, violations of intellectual property rights and other laws, unauthorized use of products, unauthorized use of your account, and enforcement of our Terms of Use;
- meet other requirements in relation to our provision of products and services to you, which may include disclosing your Personal Information to our suppliers, subcontractors, agents, solicitors, professional advisers, government regulatory bodies, tribunals, courts of law, and their respective related entities;
- engage in otherwise reasonable and appropriate activities related to the legitimate business interests of The Values Hub.
The Values Hub does not sell, trade, or rent your Personal Information to others.
The Values Hub does employ other trusted companies to perform certain functions on our behalf, including order fulfillment and delivery, export compliance checks, and credit card processing. These Third-Parties have access to Personal Information needed to perform their functions but are not permitted to use your Personal Information for any other purpose.
Legal Bases for Use of Your Data
The Values Hub’s legal bases for using your data are as follows:
- With your consent; or
- Where the use of your Personal Information is necessary to perform our obligations under a contract we have with you – for example, to comply with the Terms of Use of our products and services when you register; to fulfill our contract to provide our products and services to you; or
- Where the use of your Personal Information is necessary for our legitimate business interests or the legitimate business interests of our Third-Parties – for example, to support a product; to provide security for our products; to operate our products; to comply with legal requirements or defend our legal rights; to prevent fraud; or
- Other grounds as required or permitted by law within the specific context.
Deactivating an Account
You can have your account deactivated or deleted by contacting admin at thevalueshub.com, or reaching out to us using our contact us form. However, doing so will limit your access to members-only areas of the site. Any purchase history information, however, will remain in protected permanent records.
Collecting Non-Personally Identifiable Information
Your verification status is collected once you successfully register through any of our verification services. The resulting status is Non-Personally Identifiable Information and is stored in case you need to verify your status again in the future. We also use Google Analytics to monitor non-personally identifiable information about how people visit and use our site and resources.
Using Non-Personally Identifiable Information
Cookies allow for customer traffic patterns and website usage to be monitored on a general basis to help develop and improve the design, layout, and efficiency of the website. Understanding these patterns allows us to provide more relevant content to you and improve customer relationships. Furthermore, the information collected is used to create targeted communications to offer you a more personalized and customized experience. Cookies also save you time by remembering your personalized settings.
Note that all information is collected and analyzed in aggregated form only. Check your browser to ensure cookies are enabled for this site to work properly.
The Values Hub may use Third-Party advertising technology partners to show you relevant advertisements on websites outside of our network. The advertising technology partner provides us with tracking technology, such as a cookie, which is added to your browser by us. This allows us to show you very relevant ads on their partner websites according to your engagements with this site.
Security Measures
The nature of the Internet and electronic communications means that no transmission is ever 100% secure. Although we make every effort to ensure our websites are secure, we cannot guarantee their absolute security. When using the Internet or email, you do so at your own risk, and, as such, you should take precautions when deciding what information, you wish to send via email.
Security Measures
Your information is protected both during transmission and in storage. Your account and profile information are password-protected so that you and only you have access to your Personal Information. During purchase, the secure server software (SSL) encrypts all information you input before it is transmitted. As such, all Personal Information is protected against unauthorized access on the system’s secure servers.
Account and Service-Related Email
The Values Hub reserves the right to send you emails relating to your account status. This includes order confirmations, renewal/expiration notices, notices of credit-card problems, other transaction email and notifications about major changes to the site services and/or to this Policy. If you have registered for online discussions or other services, you may receive an email specific to your participation in those activities.
Updates
The Values Hub may change any of the terms in this Policy at any time and changes will become effective upon posting. You are responsible for reading and understanding the updated Policy one you have been notified of the changes.
Contact
If you have questions, comments, concerns, or complaints about this Policy or The Values Hub’s handling of your Personal Information, you please feel free to reach out.
You can email us at: admin @ the value valueshub dot com – or fill out our handy contact form.